Royal Bank of Scotland

The RBS Group owns a wide variety of banking brands offering personal and business banking, private banking, insurance and corporate finance throughout Europe, North America and Asia.

CHALLENGE

After taking over another company, the Royal Bank of Scotland realized it needed to document its processes for training 4,000+ staff members and developing a sustainable employee knowledge repository.

SOLUTION

The bank turned to erwin to create a suite of 3-D flowcharts known as Online Process Diagrams (OPDs) that became the foundation for process management and continuous improvement initiatives.

RESULTS

• Documented more than 5,000 processes
• Eliminated paper manuals
• Recognized for these efforts in many business competitions