Fidelity International

We caught up with Fidelity at the Enterprise Architecture & Business Process Management Conference in London in October 2018.

Fidelity International offers world-class investment solutions and retirement expertise. Helping clients save for retirement and other long-term investing objectives has been at the core of their business for nearly 50 years. The company uses erwin business process solutions to better understand their customers’ experiences and respond to their needs.

Insights

• Executives appreciate having access to high-level information that is easy to understand, especially when it comes to customer experiences and how best to respond to their needs. Different generations want different information.
• The erwin tool has helped create important conversations that are key to collaboration between the business and IT.